Terms of service

Terms of Service

1. Account Terms

When creating an account on our website, you agree to:

* Provide accurate, complete, and up-to-date information
* Maintain the confidentiality of your account credentials
* Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms or provide false information.

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2. Pricing and Payment

* All prices are listed in Rupees and are subject to change without prior notice
* We accept payment through secure methods including Easypaisa, Jazzcash, COD.
* Full payment must be completed before order processing begins
* We are not responsible for any third-party payment gateway issues

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3. Product Descriptions

We strive to ensure all product descriptions, images, and details are accurate. However:

* Slight variations in color, design, or appearance may occur
* We do not guarantee that product descriptions are 100% error-free
* Product availability is subject to change without notice

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4. Order Acceptance

* Placing an order does not guarantee acceptance
* We reserve the right to cancel or refuse any order at our discretion
* Reasons may include product unavailability, pricing errors, or suspected fraud

If an order is canceled after payment, a full refund will be issued.

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5. Shipping and Delivery

* Orders are processed within 2 Days
* Delivery takes approximately 5 to 7 Days depending on location
* Shipping timelines are estimates and may vary due to external factors
* Risk of loss passes to the customer once the order is handed to the courier

For more details, refer to our Shipping Policy.

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6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy. Please refer to that policy for detailed information regarding eligibility, timelines, and procedures.

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7. Prohibited Uses

You are strictly prohibited from using our website or products for:

* Any unlawful purpose
* Fraudulent activities or false transactions
* Disrupting website security or functionality
* Copying, reselling, or exploiting content without permission
* Harassment, abuse, or harmful behavior

Violation may result in account termination and legal action.

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8. Limitation of Liability

To the maximum extent permitted by law:

Hiraz Jewel Collection shall not be liable for any indirect, incidental, or consequential damages
* We are not responsible for delays, losses, or damages caused by courier services or third parties
* Our total liability shall not exceed the amount paid for the product in question

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9. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Karachi, Sindh , Pakistan.

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10. Contact Information

For any questions regarding these Terms, you may contact us:

📧 Email: hirazjewelcollection@gmail.com