Shipping policy
Shipping Policy
At Hiraz Jewel Collection, we aim to provide a smooth and reliable shipping experience for all our customers. Please review our shipping policy below for details on how we process and deliver your orders.
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1. Shipping Methods
We offer the following shipping options:
* Standard Delivery
* Cash on Delivery (COD) *(if applicable)*
* Courier services through trusted delivery partners
Shipping methods may vary depending on your location and availability.
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2. Order Processing Time
All orders are processed within 1 to 2 days after confirmation.
* Orders placed on weekends or public holidays will be processed on the next business day
* You will receive a confirmation once your order has been processed and dispatched
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3. Delivery Timeframes
Estimated delivery times are as follows:
* Within city: 4 to 5 BUSINESS DAYS
* Nationwide: 5 to 7 BUSINESS DAYS
Please note that delivery times are estimates and may vary depending on your location and external factors.
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4. Shipping Costs
Shipping charges are calculated as follows:
* Standard Shipping: Rs 200
* Free shipping on orders above Rs 5000 *(if applicable)*
All shipping costs will be clearly displayed at checkout before completing your order.
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5. Tracking Information
Once your order is shipped, you will receive a tracking number via:
* Email or SMS or Whatsapp
You can use this tracking number to monitor your order’s delivery status.
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6. Delivery Issues & Delays
While we strive to deliver your order on time, delays may occur due to:
* Weather conditions
* Courier service issues
* High order volumes
* Public holidays
If your order is delayed beyond the expected timeframe, please contact us and we will assist you promptly.
If a delivery attempt fails due to incorrect address or unavailability, the courier may reattempt delivery or return the package.
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7. International Shipping
We currently DO offer international shipping.
If applicable:
* International delivery times: 10-15 BUSINESS DAYS
* Additional customs duties or taxes may apply, which are the responsibility of the customer
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8. Contact Us
If you have any questions regarding shipping, feel free to contact us:
📧 Email: hirazjewelcollection@gmail.com