Refund policy
Return & Refund Policy
At Hiraz, we want you to be fully satisfied with your purchase. If you are not happy with your order, we are here to help with a simple and fair return process.
1. Return Eligibility
To be eligible for a return:
* The item must be unused, unworn, and in its original condition
* The item must be returned in its original packaging
* Return request must be made within 5 DAYS of receiving the order
* Proof of purchase (order confirmation or receipt) is required
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2. Return Timeframe
Customers must initiate a return request within 5 DAYs of delivery.
After this period, we may not be able to accept return requests.
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3. Refund Process & Timing
Once we receive and inspect your returned item:
* We will notify you about the approval or rejection of your refund
* If approved, your refund will be processed within in a week.
* Refunds will be issued to the original payment method or as store credit (depending on your preference or payment method availability)
Please note that bank processing times may vary.
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4. Exchange Options
We also offer exchanges in the following cases:
* Wrong item received
* Size or design exchange (if applicable and available in stock)
To request an exchange, please contact us at hirazjewelcollection@gmail.com within the return timeframe.
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5. Damaged or Defective Products
We sincerely apologize if you receive a damaged or defective item.
In such cases:
* Please contact us within 3 DAYS of delivery
* Share clear photos or videos of the issue
* We will offer a replacement or full refund after verification
Customer satisfaction is our top priority.
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6. Non-Returnable Items
The following items are not eligible for return:
* Items marked as final sale or clearance
* Used or damaged products caused after delivery
* Products without original packaging
* Items returned after 5 days
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7. Return Shipping Costs
* If the return is due to our error (wrong or defective item), we will cover the return shipping cost
* If the return is due to customer preference (change of mind, size, etc.), the customer will be responsible for return shipping costs
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8. Contact Us
For any questions or return requests, please contact us:
📧 Email: hirazjewelcollection@gmail.com